If you have ever heard about PureVPN, you should probably be struggling to tell whether it is a good VPN or not quite. This virtual private network received different controversial reviews lately. We conducted our own investigation to find out if all the negative reviews should be considered. Jumping ahead, we should say they are not absolutely groundless, but we should also admit PureVPN has many things to be praised for. Read our full reviews to get the whole picture clear.
In spite of all the controversial reviews, PureVPN is one of the top products on the market. The average PureVPN rating according to various industry experts is approximately 9/10.
So what do you get with PureVPN? For now, its servers list offers 790+ servers spread across 141 countries. However, some of these countries are covered by virtual servers. And, the choice of PureVPN servers is not as wide as ExpressVPN can offer, for example.
Despite this, the service helps its users to choose the most suitable server. And you can save your favorite locations for easy access in the future. PureVPN’s interface is user-friendly and easy to understand, very simple in navigation.
|Devices per license|
|Privacy and security features||AES 256-bit, OpenVPN, L2TP/IPSec, PPTP, SSTP, IKEv2|
|Torrenting and Netflix availability, HBO|
|Usability and Support||24/7 live chat|
|Money Back Guarantee (Days)||7|
|Number of Server Locations (countries)||141|
|Number of servers||750+|
|Number of IP Addresses||-|
|Does VPN keep logs||-|
Different PureVPN reviews show that this service’s speed is rather high. It depends to a great extent from the server location and may be inconsistent, but PureVPN still demonstrated better performance than many of its competitors.
According to various industry experts, the service is reliable; it’s possible to connect to various websites at the same time, as well as a stream without any buffering. You can use the software on five devices simultaneously once you sign up. PureVPN download is available for Windows, MacOS, iOS, Android, as well as for Linux and other devices like Amazon Fire TV and Amazon Fire TV Stick.
PureVPN download offers unlimited data transfer and thanks to a neat split tunneling you can select what data goes through the VPN connection. There is also malware protection like ad blocking and app filtering. Security is strong thanks to multiple encryption protocols with IPv6 leak protection and a kill switch feature.
VPN allows users to access Netflix and other streaming services, however, some errors occurred during testing. There were some difficulties in accessing Netflix service, in some popular destinations like London, and New York. However, customer support agents offer using a specific server destination and finally, after entering the Dedicated IP mode, Netflix started to work. So, as you see, there are many issues that need to be fixed.
Does PureVPN work in China?
Yes, it works in China and this can be one of the major reasons for some user to buy this VPN. There is a wide range of information and documentation that may help you to understand how to access PureVPN China. It’s important to copy and save these tutorials before traveling to China as their websites may be blocked anyway, so you will not know how to access your VPN.
Pros and Cons
As we are now clear that PureVPN has a lot of great features to offer, let’s take its major pros and cons you should be aware of.
- Affordable pricing plans
- 790+ servers available in 141 countries
- DDoS Protection
- Multiple Add-ons like Internet Kill Switch and NAT Firewall
- 5 simultaneous logins
- 24/7/365 Live Chat support
- Offers Zero Log Policy
- Various payment options
- Protocol support including PPTP, L2TP/IPSec, SSTP, OpenVPN & IKEv2
- PureVPN’s add-on for Kodi is available
- PureVPN torrent options are available
- There is no free PureVPN trial
- Virtual servers which can influence security
- Some privacy issues
- 7 days money back guarantee only
As it was mentioned above, VPN has some issues with its reputation, and the main reason why is privacy settings. Unlike other VPNs, PureVPN runs virtual servers in some destinations and there are not in the location where they supposed to be.
There was a blog post by Restore Privacy, where the author compared ExpressVPN vs PureVPN, and only PureVPN has servers with “wrong” locations with actual locations being in different place from the one you select.
To compare NordVPN vs PureVPN, the first VPN also has all servers available in the right destinations. If you would like to get that low price, compare PureVPN vs PIA. PIA has almost the same price, but safety and privacy records are better.
According to PCWorld Review, some of these server locations are located in Austria, but it supposed to be in the US, or even some servers were signed in Germany but supposed to be in Syria. Or, China was replaced by Hong Kong etc. The problem is that these servers can conduct like in the places where they supposed to be.
Again in PCWorld Review, the author asked PureVPN representative about this issue and he answered that “Virtual server locations are an advantage for users trying to connect to countries or regions plagued with low bandwidth issues and inadequate IT infrastructure. We deliberately install virtual servers in countries like China or Aruba so users from such countries can enjoy high-speed bandwidth from physical servers placed in nearby locations.”
And then he added according to safety:
“VPN users do not trust a particular server or a country, they trust the provider. We choose and deploy virtual locations after extensive research on local laws and jurisdiction under which a country operates.”
Basing in Hong Kong, VPN is a great choice for the Chinese region as according to the company’s representatives it is helpful as there are no mandatory data retention laws in China.
Safety and encryption
Just as its competitors PureVPN offers zero logs policy, and consequently, does not record any online activity of its users. But, while you log in, the company will record session data that includes your IP address, bandwidth used, and the time you connected to a server. This is necessary for some cases when session logs can help to identify you like in force-majeure or crime-related situations. This fact raises a lot of concerns particularly of users who are willing to use torrents. Anyway, if there is no reason for the police to access the IP, there is no need to worry. VPN is secure enough and offers strong privacy and anonymity.
Pricing and Payment Methods
As many VPNs, it doesn’t offer a free trial. Actually, it’s not as horrible, as free trials don’t include all necessary features, so there is no opportunity to test it fairly. The price is average in the market, and one month will cost $10.95. And, as usual, you can get a great deal while choosing long-lasting plans. For instance, a one-year plan will cost you $4.15 monthly, and a two-year plan is $2.49 monthly. There is no annual payment opportunity, only monthly – 6 months, or two-year plans. The service comes with a 31-day money-back guarantee.
Unlike most of the VPN providers, PureVPN free trial offer is only for three days, but it’s not refundable and implies a fee of $2.50. Regarding its payment, this service offers diverse options like ‘static’ credit cards, PayPal, Alipay, Cashu, coin payments, and even gift cards. You can ‘catch’ some great deals, PureVPN coupon, or VPN lifetime subscription for only 70$.
How to use and installing
PureVPN download and installation process is simple. Once you sign up and pay for the period of your choice, you’ll get a link to download PureVPN and will be able to install it (which happens automatically in most cases).
Then, after launch, you will need to choose one of five modes: Security/Privacy, File Sharing, Stream, Internet Freedom, and Dedicated IP. Actually, it may difficult to understand what is the difference between these modes, and which is the right one to choose. Users who are not that tech-savvy may feel slightly overwhelmed with the variety of features, but some would enjoy the wide choice. When you select a mode, you can further choose server locations on a dashboard.
VPN provides with a decent customer support available via different channels like email ticketing system and live chat. What is great, according to PureVPN review, it offers a wide range of videos, tutorials, and manuals where you can get the needed information regarding troubleshooting or various cases. But, the documentation could include more information.
In My Account tab, you will find the Support Center and 24/7/365 live chat. The response rate is high, and you can get your response in an hour or less. Whether you use live chats or email ticketing system, you will have a prompt, clear, and friendly response. Sometimes, live chat has some limitations like vague responses and even refusals to give a clear explanation.
Unlike most of the VPNs providers, PureVPN offers not only Chrome extension, but also Mozilla Firefox browser extension. You can download these extensions from Firefox add-on store or Chrome extensions store.
The installation process is easy and only takes a few clicks. After conducting a testing, we concluded that the installation time is not so long, and these extensions work very well. Also, VPN has simple, and user-friendly interface, and good navigation options.
So, is PureVPN worth your attention? We believe it is. PureVPN has been around since 2007, it is based in privacy-friendly Hong Kong, and gives its users a chance to choose from the great variety of servers.
And this is where the first drawback comes, as part of the servers are virtual ones. The company claims that in such a way they manage to provide a better service to users from some countries like China. Still, such an approach remains questionable. Still, you have 790+ servers spread across 141 countries to choose from, so you can easily avoid using the virtual ones.
With PureVPN you get most important features like Internet kill switch, split tunneling, dedicated IP, and others. VPN doesn’t offer a free trial period. There is a 31-days money back guarantee.
The price is average on the market. Monthly cost is $11.95, you can get a great deal while choosing long-lasting plans. For example, six months plan will cost you $8.95 monthly, and a two-year plan is $2.91 per month.
With PureVPN Netflix can be accessed, but you may have to spend some time to figure out which mode and server to choose for this purpose. PureVPN torrenting options are also supported. In some countries, you may encounter serious difficulties accessing Netflix, so if you are huge Netflix or torrents fan, you may as well have a look at other VPNs.
PureVPN is available for Windows, Android (offering PureVPN apk), and iOS, and also offers browser extension for Chrome and Mozilla. The PureVPN login process is easy and similar to other VPN services.
So, is anything wrong with PureVPN? To compare, PureVPN vs NordVPN, or with other VPNs, the main pitfall for the PureVPN is that its competitors have all servers in physical locations, not virtual. Virtual servers of the VPN is the reason some clients move to other VPNs.
Still, we can recommend this VPN as it actually has all necessary configurations to offer you a privacy of your online activities and secure internet. With PureVPN you’ll have a lot of useful feature and convenient modes at your disposal. Moreover, their pricing policy is very reasonable with an affordable 2-years plan and even more affordable 5-year deal. Top-notch protocols protection for 5 devices for just $1.65 a month is definitely an offer to grab.